Frequently Asked Questions (FAQ)
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Frequently Asked Questions (FAQ)
At Master Cut Tailor, we value transparency and want to ensure you have all the information you need. Below are answers to some of the most common questions about our services, orders, and policies.
What services does Master Cut Tailor provide?
We specialize in:
- Custom-made suits and tuxedos for men and women.
- Tailored shirts and dresses for every occasion.
- Professional alterations for all types of garments.
- In-person and virtual consultations for measurements and garment design.
How do I place an order for a custom-made garment?
To place an order:
- Schedule an appointment via our website, phone, or email.
- Visit us for a consultation and measurements, or provide measurements virtually.
- Choose your preferred fabric and style.
- Confirm the order, and we will begin tailoring your garment.
Can I provide my own measurements?
Yes! If you are unable to visit our store in person, we can guide you through the process of taking accurate measurements. Contact us for our Measurement Guide.
How long does it take to complete a custom order?
Typically, it takes 7-14 business days to complete a custom order. For urgent requests, we offer an express service at an additional cost.
Do you offer alterations for garments not purchased from you?
Yes, we provide professional alteration services for garments purchased elsewhere. Please bring the garment to our store for an assessment.
What fabrics do you use for tailoring?
We use only premium-quality fabrics sourced from trusted global suppliers. This includes wool, cotton, linen, silk, and blends. Our team will help you choose the best fabric based on your requirements and preferences.
What if my garment doesn’t fit perfectly?
Customer satisfaction is our priority. If your custom-made garment doesn’t fit as expected:
- Let us know within 7 days of receiving it.
- We will make the necessary adjustments free of charge if it was our error.
Do you ship internationally?
Yes, we offer worldwide shipping. Shipping times and charges may vary depending on the destination. Contact us for detailed information about delivery timelines and costs.
What payment methods do you accept?
We accept:
- Credit/Debit Cards (Visa, Mastercard, etc.)
- PayPal
- Bank Transfers
- Cash payments (for in-store orders)
What is your return and refund policy?
Since all our garments are custom-made, we do not accept returns for change of mind. However:
- If there is a defect caused by us, we will offer a free repair or replacement.
- For fit issues, we provide free alterations within 7 days of delivery.
For more details, visit our Refund and Returns Policy page.
How can I schedule an appointment?
You can schedule an appointment:
- By visiting our website at mastercuttailor.com
- By calling us at 062-665-4772
- By emailing us at info@mastercuttailor.com
How do I care for my tailored garments?
To maintain the quality and longevity of your garments:
- Follow the care label instructions provided.
- Dry clean only for suits, tuxedos, and premium fabrics.
- Store your suits in breathable garment bags to avoid dust and wrinkles.
Where is your store located?
Our store is located at:
88 29-30 Kata Rd, Karon, Mueang Phuket District, Phuket 83100.
Feel free to drop by during our business hours!
Still Have Questions?
If you have any other questions or need further assistance, don’t hesitate to contact us:
- Phone: 062-665-4772
- Email: info@mastercuttailor.com
- Visit: mastercuttailor.com
We look forward to helping you find the perfect fit!
